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Need Some Answers?

We've got 'em. PrintBoss was created by Wellspring Software — a group of people, like you, who are passionate about their business. We know what it's like to have a question without an answer, so we strive to provide you with answers when and how you want them. Below are a number of ways to find your answers.

Forum

Forum

Users ask their questions & our talented support team posts answers for all to benefit.
Support Documents

Support Documents

We have documents with specific instructions covering our most common questions. As we're all about saving you time, use the search function to find your query fast. Or if you're just here for some light reading, may we suggest the section on positive pay files. It's life changing.
Training

Training

We offer free technical documents & videos to show you exactly how to setup specific functions within the PrintBoss system. Who needs Hollywood when you have PrintBoss technical support videos? Don't see something you'd expect — email us to let us know!
Screen Sharing

Screen Sharing

Contact Wellspring Software at (636)527-6100. When directed by a support person, click on the Screen Sharing link below to initiate an online support session. You will be prompted to run a connection applet from RingCentral that will allow your screen to be shared. You may end screen sharing at any time by canceling the applet.


Click here to start screen sharing.

Phone

Phone

For the fastest phone support, submit a support ticket online (you will be taken to www.wellspringsoftware.com).  We run a queue system and the next available representative will call you back.  To receive phone support, an annual service contract is needed.  You can order an annual service contract here.  You can also call us at (636) 527-6100 and a representative can place you in the queue.  We are available from 8:30am — 5:00pm Central Time M-F except National Holidays.


Updates

Updates

If you have our annual support plan, you can update PrintBoss to stay current with Windows and/or QuickBooks® updates, whenever it is convenient for you. Our updates will not overwrite your customizations & they stay backward compatible with your older QuickBooks® versions too. Order an annual service plan here. Look, it's about peace of mind and ease of business. We get it and so we offer it.